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Refund, Return and Exchange Policy

Welcome to our handmade wooden furniture store. We are committed to providing you with the highest quality products and ensuring your complete satisfaction. If for any reason you are not satisfied with your purchase, please review our policy on refunds, returns, and exchanges.

Returns

Return Conditions:

  • Returns are accepted within 14 days of receiving your order.
  • The item must be in its original condition, unused, and in its original packaging.
  • Returns are only applicable to standard orders. Custom or made-to-order items can only be returned in the case of a manufacturing defect.

Exceptions:

  • Personalized items and custom-made products are non-returnable unless there is a manufacturing defect.
  • Items damaged during shipping are eligible for replacement or refund regardless of the return window.

 Return Process

  • Contact Us: Please contact our customer support at diana.davydoff@gmail.com within 14 days of receiving the item to initiate the return process.
  • Prepare the Item: Ensure that the item is in its original packaging and has not been used.
  • Shipping the Return: Return shipping costs are the responsibility of the customer
  • Item Inspection: Once we receive and inspect the returned item, we will process your refund or exchange request.

Exchanges

If you wish to exchange an item for another, please follow the return process and place a new order for your desired item. If there is a defect or an error on our part, we will facilitate the exchange free of charge.

Refunds

After receiving and inspecting the returned item, we will process your refund within 7-10 business days. The refund will be issued using the same payment method used for the purchase.

Damages and Defects

If your item arrives damaged or has a manufacturing defect, please contact us immediately. We will provide instructions for the return and arrange for a replacement or refund at no additional cost to you.

Need Help?

If you have any questions or need further assistance, please contact us: