At Venom Crafts, we are dedicated to creating unique, personalized furniture that perfectly matches your vision. Our custom orders process is designed to ensure that each piece meets your specific needs and aesthetic preferences. Please review our Custom Orders Policy to understand how we work.
Custom Order Process
Consultation: Custom orders begin with a consultation. You can reach out to us via email at diana.davydoff@gmail.com or Instagram @VenomCrafts to discuss your ideas, requirements, and design preferences. We’ll work with you to refine your concept and provide expert recommendations.
Design Proposal: After our initial consultation, we’ll create a design proposal that includes sketches, material options, and an estimated timeline for production. We’ll send this proposal to you for approval.
Quote and Full Payment: Once you approve the design, we’ll provide a detailed quote for the cost of the custom piece. A 100% prepayment is required to initiate the production process. This payment covers the cost of materials and the time invested in creating your custom design.
Production Timeline
Estimated Production Time: Custom orders generally require up to 7 weeks to complete, depending on the complexity of the design and the availability of materials. We will provide an estimated timeline during the consultation phase.
Changes to Design: After the design has been approved and production has begun, changes to the design may result in additional costs and extend the production timeline. Please notify us as soon as possible if you need to make adjustments.
Cancellations and Modifications
Cancellation: Custom orders can only be canceled within 24 hours of placing the order. After this period, cancellations are not allowed, as production will have commenced.
Modifications: Any modifications to the design must be requested within 7 days of placing the order. After this period, changes may not be possible or may incur additional charges.
Shipping and Delivery
Shipping Timeline: Once your custom piece is completed, it will move into the shipping stage. Shipping typically takes 2 weeks to 1 month. For more details, please refer to our Shipping Policy.
Shipping Costs: The cost of shipping will be calculated based on the size, weight, and destination of the custom piece. We will provide an estimated shipping cost during the consultation.
Returns and Exchanges
Custom Orders: Due to the personalized nature of custom orders, they are non-returnable and non-refundable unless there is a defect or damage that occurred during production or shipping. If you receive a defective or damaged item, please contact us immediately, and we will work with you to resolve the issue.
Warranty
Claims: If you believe your custom piece has a defect covered under this warranty, please contact us with details and photographs of the issue. We will assess the situation and determine the appropriate course of action, which may include repair or replacement.
Need Help?
If you have any questions about our Custom Orders Policy or need assistance with your custom order, please contact us: